The Grafixoft Blog

The new office is already a fact!

We are thrilled to announce that the intention in the beginning of the year has become a reality – Grafixoft has opened another office in the building, where we are currently located. The new space has the capacity of 30 people. Not only that, but also all of the new work places are already occupied by our engineering development team. The rapid expansion was a necessity due to the increased clients` needs. We are proud that we managed to fulfill the plan and we did so with great success.  With the new office and the people working there, we could continue to deliver excellent quality to all of our clients.

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First year ISO audit – done!

Thanks to our incredible personnel, the first ISO audit after the certification went above and beyond the expectations. The event itself took place in the end of June. The report showed that the policies and procedures that we have integrated are efficient and people are following them strictly. That and the best practices we work on provide us with secured organization with high quality.

Grafixoft is expanding its office space

We are excited to share some of the things we have planned for the near future. Due to an increased workload, we are currently designing new office space. It will be located in the same building as the current one and it would have approximately 25 new work places. Our Engineering Development Team would be situated in the new  space. We hope this expansion will lead to better and more efficient team dynamics and with that, our developers would continue to deliver excellent quality for all of our partners.

Grafixoft is now ISO 9001:2015 and ISO/IEC 27001:2013 certified!

   Grafixoft Ltd. is pleased to announce the receiving of ISO/IEC 27001:2013 and ISO 9001:2015 certificates for its integrated information security and quality management system. After 9 months of hard work and preparation we are delighted to share that we managed to develop a system that follows well-known and proven approaches in the IT area.

   The ISO certification highlights our commitment to adopt the best international practices across our operations in order to better serve our clients. We will continue strengthening our technological capabilities and exploring new breakthroughs that offer a trusted framework while benefiting from the freedom to grow, innovate, and broaden our customer-base in the knowledge that all our confidential information will remain that way. This certification is an important step forward in our aim to operate and deliver quality, trust, security and reliability.

   ISO 9001:2015 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction. A new version of the standard, ISO 9001:2015, has just been launched, replacing the previous version (ISO 9001:2008). Created by the International Organization for Standardization, the ISO 9001 is the most internationally recognized standard for quality management systems (QMS), representing almost 72 percent of the total number of certificates issued globally. The standard guarantees that an organization’s products and services are among the best in the world.

   ISO/IEC 27001:2013 is created by a joint technical committee of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It helps make businesses more resilient and responsive to information security threats. The standard reduces the likelihood of breaches and ensures confidentiality, integrity, secure exchange of data and availability of critical information.

   This official seal of approval bears testament to the strategy that our company has spearheaded ever since its establishment in 1998. Obtaining these certifications demonstrates the commitment of Grafixoft to deliver service excellence and reflects the quality of our solutions, while enabling our company to affix a recognized hallmark to our products and services.

RemedyForce, Salesforce and ITIL® certified employees

Grafixoft has always claimed itself as a company which supports people in both personal and professional aspect. We actively encourage staff to reach their full potential through different programs and trainings. The partners and staff wish to congratulate the following members of our team:

The first in Bulgaria BMC RemedyForce Certified Professionals:


The BMC Remedyforce is a cloud-enabled IT Service Management solution that delivers service desk, self-service, and inventory management capabilities. The solution is hosted on the Software as a Service (SaaS) platform from Salesforce. Certified Developers:


A is the first and the most popular SaaS platform. It has been chosen by BMC as foundation for the Remedyforce.  A Certified Developer has knowledge of custom application development, certified employees perform extreme customization of CRM applications and use the right mix of declarative and coding capabilities to create completely custom apps for the company or the clients. With a Developer credential, they’ll demonstrate their ability to use the platform to the fullest.

ITIL Certified consultants:


The IT Infrastructure Library (ITIL) is the foundation for achieving the goals of BMC Remedyforce. ITIL provides the leading set of best practices for service management. BMC Remedyforce is ITIL V3 certified by Pink Elephant’s PinkVERIFY for the incident, problem, change, service level, service asset configuration, knowledge, request fulfillment, service catalog, and release management processes.

Grafixoft is proud of the achievements these talented individuals have made. We support employees who work within the firm to excel in their career. We encourage them to strive towards their personal and professional goals with the help of their team and the partnership.

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