BMC IT Solutions

The main purpose of every IT company is to provide high quality services which satisfy the needs of its customers. In order to achieve that it has to integrate systematic IT best practices which will help it reduce the risk of not meeting the business requirements, improve the communication between the IT stuff and the customers and reduce the development costs. BMC Remedy helps you build powerful systems which can manage incidents, problems, changes and provide the ability to track diverese items as stock trades, inventory assets and order fulfillment. It alows you to integrate the ITIL best practices by developing custom applications or adapting BMC ITSM for handling the customers needs.

BMC Remedy IT Service Management (ITSM)  is the number one choice for enabling ITIL aligned service management processes for the IT department. This integrated suite of service management applications provides seamless, out-of-the box workflow automation within and across key ITIL processes resulting in a rapid organizational adoption and process efficiency.

BMC Remedy IT Service Management suite includes industry-leading applications for Asset and Configuration ManagementChange Management,Service Desk and Service Level ManagementITSM applications share the included BMC Atrium Configuration Management Database (CMDB) to coordinate processes around a single view of how technology components support important business services.

BMC Remedy ITSM is a system that facilitates the organization and the assets and operation management of small, medium and large IT companies. ITSM outlines the key objectives and activities. It guarantees the provision of effective and efficient IT services for the quickly changing business.

The supply and support services are the core process of ITSM. The supply covers all the processes related to the requirements of the customers. It is related to planning and providing high quality services and finding possibilities for improving them. The service support includes the processes which are responsible for the stability and flexibility of the IT services.

Integrating ITSM brings a better order in the relationship between the different parts of the organization. Building and supporting a complete and accurate configuration database (CMDB) provides a clear picture of the IT infrastructure. The integration of Change Management, Incident Management andProblem Management allows monitoring of all changes,  identification of the most frequent incidents and problems, finding methods for their elimination and required measures to prevent them to occur again.

ITSM is build of some applications which can be used separately or in conjunction: