Service Request Management


SRM ConsoleBMC Service Request Management (SRM) - a web portal for IT and non-IT service requests. Its integration results in service desk call reduction and increased operational efficiency.

The service desk is often overloaded with repetitive end-user requests which limit the ability of the IT to focus on restoring critical business services. Many of these end-user requests are for standard services such as on-boarding employees, equipment ordering and password reset. Very often the back-office fulfillment tasks for these types of requests are manual, resulting in limited capability in terms of approval tracking and determining the cost of request fulfillment. This results in delayed request fulfillment which impacts the service delivery.

SRM DiagramBMC Service Request Management allows easily to define available services (IT and non-IT), publish them in a service catalog and automate the fulfillment process. Service Request Management is the single point of entry for users to open, view and manage their requests. SRM is the process that enables an IT procurement or service request to be reliably submitted, routed, approved, monitored and delivered. It is the process of managing a service request through its lifecycle from submission through delivery and follow-up. Deploying a service catalog for IT and non-IT requests provided in a clear user friendly interface can significantly speed up the whole process of request submition and its fulfillment lifecycle. Predefined questionnaires ensure that all required information is collected from the end users which results in accurate, automated workflow processing. This automation enforces the consistency of the process and speeds up  the requests through the approval and fulfillment stages resulting in improved operational efficiency and service quality.



ST0-083 CIOWTSB VCE 642-052 Dumps HP0-703 Exam 1Z1-581 Dumps HP0-D10 VCE EE0-511 000-N31 IT Exam ST0-199 Study Guide 1Z0-545 EX336 Exam ACSO-TOOL-11 C_TCRM20_72 Exam PDF 000-104 IT Exam 1Z1-859 Certification C_EPMBPC_75 Study Guide 1Z1-857 Exam PDF 646-671 9A0-331 Exam PDF HP2-Z07 Exam 000-851 EE0-201 Dumps 500-005 Certification A2180-175 You can go for test engine assessment sessions generating the environment similar to exam. C6030-041 VCE ECDL-ICDL-EXAM Exam PDF 1Z0-035 Exam PDF ICDL-IT ST0-10X A2010-590 Study Guide 156-915-65 PDF 000-977 Exam PDF 000-765 Exam HP0-M86 VCE 1Z0-236 Certification LOT-441 PDF 510-405 920-118 9A0-152 IT Exam HP0-M60 Certification M2090-743 IT Exam 1Z1-522 Exam 000-277 Study Guide 270-531 IT Exam P2180-023 Exam 1Z1-864 Study Guide E10-110 A2040-988 Exam 000-180 IT Exam P4110-001 Certification HP2-Z18 Exam 77-887 VCE 270-541 IT Exam