RemedyForce, Salesforce and ITIL® certified employees

Grafixoft has always claimed itself as a company which supports people in both personal and professional aspect. We actively encourage staff to reach their full potential through different programs and trainings. The partners and staff wish to congratulate the following members of our team:

The first in Bulgaria BMC RemedyForce Certified Professionals:
  • Gergin Harizanov
  • Peter Petrov
  • Rayna Laleva


The BMC Remedyforce is a cloud-enabled IT Service Management solution that delivers service desk, self-service, and inventory management capabilities. The solution is hosted on the Software as a Service (SaaS) platform from Salesforce. Certified Developers:
  • Konstantin Tachev
  • Yasen Kolev


A is the first and the most popular SaaS platform. It has been chosen by BMC as foundation for the Remedyforce.  A Certified Developer has knowledge of custom application development, certified employees perform extreme customization of CRM applications and use the right mix of declarative and coding capabilities to create completely custom apps for the company or the clients. With a Developer credential, they’ll demonstrate their ability to use the platform to the fullest.

ITIL Certified consultants:
  • Dora Popovа
  • Maria Popova


The IT Infrastructure Library (ITIL) is the foundation for achieving the goals of BMC Remedyforce. ITIL provides the leading set of best practices for service management. BMC Remedyforce is ITIL V3 certified by Pink Elephant’s PinkVERIFY for the incident, problem, change, service level, service asset configuration, knowledge, request fulfillment, service catalog, and release management processes.

Grafixoft is proud of the achievements these talented individuals have made. We support employees who work within the firm to excel in their career. We encourage them to strive towards their personal and professional goals with the help of their team and the partnership.